Terms and Conditions

GavaTea owns and operates the Internet site located at http://www.gavatea.com (the “Site”). By accessing, browsing, shopping and/or using the pages in this site, you agree to these terms and conditions (“Terms and Conditions”) and you attest that you are at least 18 years of age. This agreement contains disclaimers and other provisions that limit our liability. If you do not agree to these Terms and Conditions, do not access, browse or use this site. Your continued use of this site signifies that you agree to be bound by these terms and conditions, as they are amended.

Your Account

When you make a purchase from the Site, you may create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You further agree to accept responsibility for all purchases and activities that occur under your account.

Acceptance of Order

Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all of the information required by us to complete your order. Once a properly completed order is received, authorization of your form of payment is received and we have accepted your order, we will promptly place your order in line for shipment.

Pricing and Availability

All prices for products (and the associated costs of shipping and tax) are shown in U.S. dollars. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.

Payment Terms

By submitting your order, you represent and warrant that you are authorized to use the designated method of payment to charge your order to (including taxes, shipping and handling). If the method of payment cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.

Shipping Terms and Policies

We endeavor to ship all orders for in-stock items within 1-2 business days. Standard shipping is typically via UPS or the U.S. Postal Service and you should allow five (5) to eight (8) business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice.

All shipping charges are your responsibility, unless waived by GavaTea. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice.

Title to products passes from GavaTea to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.

Back Orders

We do not currently take back orders on items.

Return and Exchange Policies

GavaTea strives to provide exceptional customer service and the perfect shopping experience each and every order. If you are not completely satisfied with your order, you may return or exchange eligible items in new and unused condition with original packaging within 30 days of purchase for either a refund or exchange as described below.

Please note that items purchased through special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange.

Purchases made with a credit card or debit card can be refunded to the same card.

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